Key Stakeholders

In a project, stakeholders are people, groups, organisations or systems that may affect or be affected by the project and its outcomes. Key external stakeholders for the NZIMS project were:

•    consumers of health and disability services
•    clinicians and managers
•    Minister of Health
•    Ministry of Health
•    Quality Improvement Committee
•    District Health Board Executives
•    National DHB groups, including the Chief Executive Officers, Chief Medical Advisors, Chief Operating Officers, Quality and Risk Managers, Board Chairs and Chief Information Officers
•    National Quality Improvement Programme (NQIP) Steering Group
•    Directors of Nursing and Midwifery (NZ Nurses Executive Group)
•    Coroners Office
•    Accident Compensation Corporation
•    NZ Medical Council Colleges
•    NZ Nursing Council
•    NZ Midwifery Council
•    Medical Protection Society
•    National Residential Intellectual Disability Provider Group
•    Health and Disability Commission
•    Tai Tokerau MAPO
•    The media
•    Deans of Health and Medical Schools in Auckland University and Otago University
•    All other health and disability service providers

Key internal NZIMS project stakeholders were:  

•    The NZIMS Project Steering Group
•    Project Management Group (Team)
•    DHB Project Coordinators
•    DHB Reference Groups
•    NZIMS National Policy Group
•    NZIMS Information Systems (IS) Reference Group

Consumer Involvement

The value of involving consumers, firstly in the NZIMS project and secondly, in ongoing incident management activities, cannot be understated. Part-way through the project and after several early unsuccessful attempts by the Project Team, two very effective consumer representatives were appointed to the Steering Committee. These representatives provided valuable guidance and advice for the project. Additional consumer input into the draft policy occurred as a result of the Health and Disability Commission which organised and facilitated a consumer forum. Participants of the forum supported the need for a greater focus on the consumer and for rapid and open disclosure of incidents to consumers. The importance of acknowledging the pain and difficulty experienced by consumers when dealing with an event as well as making a complaint was highlighted. Consumers wanted to contribute to systems learning to prevent recurrence of similar incidents and save other consumers and their families’ unnecessary anguish and harm. It was felt this could be facilitated by consumers being able to trigger incident reports, provide information for an investigation of an incident they were involved with or if suitably trained, to be considered for inclusion in an RCA team provided they were not involved with the incident being investigated.

Please click here to view the “HDC Consumer Forum Report”

DHBs were asked to involve consumers in the training programme to facilitate the continuous involvement of consumers in the implementation and roll-out of the NZIMS. The purpose of involving consumers in the training was to assist in the dissemination of information about the NZIMS to the networks they represent and to train consumers to participate in RCAs, if appropriate. A guidance document for DHBs on this process was prepared and disseminated, please click here to view.